Our Cookie Policy

What are cookies and why does Image Heroes use them?

Cookies are small text files sent by websites to your computer or mobile device via your browser. They allow the website to do things like remember your user preferences, your details – generally anything that makes it seem like you’re constantly connected to the site. They’re also used to support analytics (tracking who visits our site from where, when and how, so we can ensure everyone gets the best possible user experience). By using our site, you are consenting to us storing cookies on your device as laid out in our privacy policy. Your browser option allows you to disable cookies. However, you should note that if you disable cookies, you may not be able to access all the services on this site.

What cookies does Image Heroes use?

We use a combination of session cookies (ones that are deleted as soon as you close your web browser). We use session cookies to identify you, determine whether or not you have JavaScript enabled, and remember any details you enter and to identify your session data in our server. The information on our server expires after 30 minutes, and the cookies will be deleted as soon as you close your browser.
We do not use persistent cookies to remember your details.

Which third party cookies does Image Heroes use?

We use third party cookies from Desk, Optimizely and Google Analytics.

Desk is web based customer service software owned by Sales Force. It features an elegant support ticket system. Cookies don’t give Desk access to users’ computers, and the information Desk collect through cookies doesn’t include personal information. You can read the Sales Force privacy policy here

Optimizely is a customer expreience optimization software which allows us to compare different versions of web pages. You can find their privacy policy here

We also use Google Analytics to track how visitors behave on our site, including where they’ve come from, which pages they visit and how long they spend on those pages. Information on how Google Analytics stores and shares data, including its use of cookies, can be found here

What if I use social media plug-ins or click a link to a third party site?

If you share a link to one of our pages using social media (for example, if you click an icon to share one of our articles on Facebook), that social media site may save cookies to your computer. Image Heroes doesn’t control these cookies, and turning off cookies on our site will not disable those sent to your computer by a third party site such as Facebook, LinkedIn or Twitter. We recommend contacting the sites in question if you’d like more information on their cookie policies. Similarly, if you follow a link from our site to a third party site, we have no control over that site’s cookies and disabling cookies on Imageheroes.com will not prevent the third party site from storing cookies or your device. Image Heroes cannot accept responsibility for the content of cookies used by social media networks or other third parties.

Where can I find out more?

For general information on cookies, visit www.aboutcookies.org For more about Image Heroes cookies and your options, contact our web team at support@imageheroes.com